Context-Sensitive Help System
Your profile at Thinmail consists of information about you
and your various email accounts, and preferences for how the
robot should handle mail to and from your different devices and
locations. From the main profiles page, you can add identities,
change their preferences, check on billing an account information,
and manage spam and block lists.
Adding email accounts
Thinmail lets you register multiple email accounts from which
you can send Thinmail to others and access your files. Thinmail
is not a provider of anonymity services, so you cannot make up
an address, but must be able to receive mail there.
Confirming email accounts
When you added a new email address to your account, Thinmail
sent it a confirmation number. This is important because you
might make a typo and the confirmation went astray. If you don't
receive it immediately, it may be a delay in the internet. Please
look in the inbox for that account for mail from support@Thinmail.com
for the number and enter it on this page.
While our services are inexpensive, they are not free. Every
month you will be billed a membership fee, and on a daily basis,
we calculate the amount of storage committed to store your information,
and bill for use. But it works out quite inexpensively. Keeping
a Megabyte for a year costs $2.50, so keeping it for a day costs
25/36th of a cent. Faxes of up to 10 pages cost 75c.
This page shows recent transactions on your account, and lets
you purchase more service credit as necessary. Please let us
know if you'd like to set up a flat monthly rate for your group.
We do not keep your credit card number, but it is stored at the
ultra secure facility of Linkpoint/clearcommerce.
This page lets you change your primary email address to another
of your aliases, and change the auto-delete properties of your
Changing your password
You need to know your current password to make a new one.
when you change passwords, a confirmation message is sent to
the primary email account.
If you want to stop someone from sending Thinmail to any of
your accounts, put them in this list. You are also identifying
them to us for possible inclusion in our systemwide spam table.
Manage your Identities
From this page, you can see all your different email aliases,
and enter screens to manage them. Blocking
lets you manage a list of email addresses you don't want forwarded
to the account; Sending preferences affect how you appear to
others. Receiving preferences affect our processing of mail sent
to each account. Note that we can only affect mail which is sent
You can add email addresses to the list of people blocked
from Thinmailing to this account. Usually, for a device like
a Palm 7, all your mail is forwarded from another account, and
so you can safely block mail from mailing lists you don't want
to get wireless.
You can select multiple addresses (to remove from your blacklist)
but it is browser dependent (try shift, control or option key
while you click)
If you select an email who is hitting you with chain mail
or very unwanted solicitations, and hit the "elevate to
spammer" button, they will be placed in your spam list,
and our spam team will make a note of the suspect.
Mail that you send from an account "through" Thinmail
can be re-addressed in multiple ways.
You can have it appear as if from another account, and can
have that account show up as a Thinmail or nonthinmail address.
You can check a box so that "your full name appears <with
email address here>" on messages.
If the account is forwarding through Thinmail to another device,
it doesnt need to be a Thinmail address, but if you want others
to send directly to an address or device, you should use thin
syntax to reap all the benefits of our service.
Reply-to Override means that if your device sends a
reply-to header, and Thinmail
recognizes the address as one of your verified identities, it
will be promoted it to the from
address, and your correspondents will not know your device address.
This allows control of identity right from the device. If Override
is turned off, reply-to will remain as a header field in the
Mail send to you via Thinmail, either with a Thinmail account,
or forwarded from one of your accounts to another, provides you
with many options, and your preferences may vary by device.
We first provide a general preference to route all messages
(through Thinmail) to another account. Your "Thinmail.net"
account is forced to reroute, but you can make any of your email
accounts into a rerouting account. Rerouting renders the remaining
Do you want previews of text documents? Just check and setup
Do you want to force all HTML documents into plain text, or plaintext
Reply-through is a very important feature to understand.
It turns all addresses in a message into Thinmail addresses automatically.
That way, if you reply or reply-all, your message will travel
to Thinmail to have your sending preferences applied. Nobody
will not know you are not at work.
This page lists the files stored for you at Thinmail and provides
application services upon those files. Many of these applications
can also be done with email commands. (See the email help guide)
You can filter by category, page in different sized groups,
and sort by various fields. You can searching and filtering by
Files are identified by the Category, Sender, Receiver, and
subject of the mail event by which we captured the file. Additionally,
each file has an expiration date, so you can manage your account
without active work.
The download button immediately downloads a file, while the
clock button indicates approximately how long each file will
hang around for, and you can click on it to change the end date
of any file. Clicking on the filename itself brings you to a
Using checkboxes, you can identify multiple files for operations
like deleting, faxing, forwarding, changing end-dates, and reclassifying.
You can turn on all boxes at once, for rapid cleanup.
Each file is a link to a secondary view, in which you can
preview the file, and do more specific operations on the files,
such as renaming, conversions, and changing of MIME-type. You
can move between files in the secondary view.
Categories are similar to folders, but are features attached
to files. so, if you have received and sent the same file, it
may appear in both SENT and RECEIVED categories. ARCHIVED are
files you expect to store a long time, and their end-date is
set to "FOREVER" when you move a file there.
When you delete a file or group, you have to click ok on a
secondary screen. Files are moved to the "Trash" category
and set to expire in 24 hours. We do not charge for trashed files,
and may delete them at our own pace. You can force deletion of
the file from your workspace by cliking on "empty trash",
but they may still exist on backup tapes.
Thinmail lets you drop many kinds of documents off on a fax
machine. The fax depends on the EXTENSION to the file
being correct, or you may get gibberish. This is especially critical
to macintosh users.
General: TXT HTM/HTML
Microsoft: DOC XLS PPT RTF WRI
Lotus: PRE PRZ 123 LWP WK4
Adobe: PS PDF EPS PSD
Corel: WPD WPG WB3
Unix: RAS XWD
Graphics: BMP JPG/JPEG GIF TIF PCX PICT PCD
You enter a 10-digit phone number, and any cover note.